Terms of Service

These Terms of Service set out the rights, obligations, and responsibilities between SocialUp (hereinafter the "Company") and users in connection with the use of the social media marketing intermediary service (hereinafter the "Service") provided by the Company.

• "User" means a member who agrees to these Terms and uses the Service.
• "Balance" means the prepaid funds a User deposits in advance in order to use the Service.
• "Order" means an act by which a User requests the provision of the Service using their Balance.

The Company provides marketing-related services for platforms such as KakaoTalk, Telegram, Instagram, and Facebook on an intermediary basis. Specific service details and prices are posted on the Service screen, and the Company may change them as circumstances require.

• Users may top up their balance via bank transfer or USDT (Tether) deposit.
• A topped-up balance is deducted immediately upon placing an order, and order amounts may be discounted according to the User's membership tier.
• Where a User requests issuance of an invoice (cash receipt or tax invoice), 10% VAT will be added separately.

• For orders that have not yet started, a full refund (restoration of balance) is available.
• Where an order has been only partially completed, the amount corresponding to the incomplete quantity will be refunded to the balance.
• Refunds for services that have already been completed may be limited due to the nature of such services.

Users must not use another person's account or link without authorization, or use the Service for the purpose of promoting illegal or harmful content. In the event of a violation, the Company may restrict use of the Service without prior notice.

The User shall not use the Service for any of the purposes or in relation to any of the subjects set forth in the following subparagraphs. The items below are illustrative, and shall be deemed to encompass all unlawful or improper uses of a comparable nature.

• Websites or postings that promote speculative conduct, including gambling, games of chance, and illegal sports betting;
• Unlawful information of a sexual nature, including obscene materials, the arrangement or procurement of prostitution, and sexually exploitative materials involving children or juveniles;
• The sale or advertisement of goods the trade of which is prohibited by statute, including narcotics, firearms and bladed weapons, and smuggled goods;
• Financial misconduct, including unlicensed money lending, unregistered loan services, deposit-taking without authorization, multi-level marketing schemes, and unauthorized investment advisory services or stock-tipping chat rooms;
• Acts that infringe upon the information or property of others, including phishing and smishing, hacking, and the distribution of malicious code;
• Content that infringes upon the intellectual property rights of others, including the sale of counterfeit goods and the infringement of copyrights or trademark rights;
• Postings that constitute impersonation of another person, defamation or insult, or the unauthorized collection or disclosure of personal information;
• Advertisements in violation of applicable laws and regulations, including advertisements for unapproved pharmaceuticals or medical devices and false or exaggerated advertising;
• Any other content or links that violate applicable laws and regulations or the operating policies of the respective platforms.

The User represents and warrants that the target link (URL) entered at the time of placing an order and the content thereof are not unlawful, and that the User holds legitimate authority with respect to the relevant account or posting.

The Company, acting as an intermediary, does not review in advance the content of the links entered by the User and assumes no obligation to conduct such review. All civil and criminal liability arising from the use of the Service for unlawful purposes shall rest solely with the User concerned.

Where a violation is confirmed or reasonably suspected, the Company may, without prior notice, refuse or cancel the relevant order, restrict use of the Service, and suspend the User's account. In such cases, refunds for services that have already been fully rendered may be restricted.

Where a lawful request is made by a competent authority, such as an investigative or supervisory agency, the Company shall provide the necessary materials, including usage records, and cooperate with the investigation, to the extent prescribed by applicable laws and regulations.

The Company is not liable for delays or interruptions of the Service arising from causes beyond the Company's control, such as changes to a platform's policies or force majeure events. In such cases, however, incomplete orders will be refunded in accordance with Article 5.

Matters not specified in these Terms shall be governed by relevant laws and regulations and customary practice, and any dispute arising in connection with use of the Service shall be subject to the jurisdiction of the court having jurisdiction over the location of the Company's headquarters.