FAQ
Frequently Asked Questions
SocialUp We've gathered the questions people ask most about using our service.
Q. What is an SMM panel?
An SMM panel (Social Media Marketing Panel) is a service that lets you order marketing tasks—followers, subscribers, views, likes, and more—across social platforms like KakaoTalk, Telegram, Instagram, and YouTube, all from one place.
Q. Which platforms do you support?
We support KakaoTalk, Telegram, Instagram, Facebook, YouTube, and TikTok. For each platform, we offer a range of services such as followers/subscribers, views, likes, and friend adds.
Q. How does it work?
After signing up, add funds to your balance, then choose the platform, service, and quantity you want and place your order. Orders are received and processed automatically, and you can track progress in real time.
Q. How do I pay (add funds)?
You can top up your balance by bank transfer or USDT (Tether) deposit. Your balance is deducted instantly when you place an order.
Q. What is your refund policy?
Orders that haven't started are refunded in full (restored to your balance). If an order is only partially completed, the unfulfilled quantity is refunded automatically, and any order that stalls is automatically canceled and refunded.
Q. Is it safe? Will it cause problems with my account?
SocialUp prioritizes real-account-based services and recommends a natural pace over sudden, large spikes. Every top-up, deduction, and refund is recorded in the balance ledger for fully transparent operation.
Q. How long does an order take?
It varies by service, and the average processing time is shown on the order screen. Most orders begin processing in sequence as soon as they're received.
Q. What is the refill guarantee?
The refill guarantee is an option that replenishes followers, members, and the like for free if they drop off. You can check whether a service includes a refill guarantee on the order screen.
Q. Can you issue a tax invoice or cash receipt?
Yes, you can request an invoice. In that case, 10% VAT is added separately.
Still have questions?